SHIPPING & RETURNS
RETURNS POLICY:
- We would like you to be 100% satisfied with your purchase. If for any reason, you are not satisfied, let us know. We’ll do our best to make it right for you. We do not accept the return of products because a customer doesn’t care for the scent of the product they ordered, and this includes our unscented soaps.
- Return of empty containers will not be considered for a refund for any reason.
- Customer’s shipping costs cannot be refunded unless there was an error on our end.
- Upon arrival at the Luxurious Lathers warehouse. All returned items will go through our inspection process.
- If the return is not a result of our error and your item is returned within 14 days of delivery, we will refund the full cost of the unused product minus the original shipping charge and actual return shipping fees in the form of store credit.
- You will receive your refund in the form of store credit.
- If your item was damaged during transportation, customers must notify Luxurious Lathers within 3 days from the date of receipt. Please take pictures of the damage to support your claim. It is the customer’s responsibility to return the unused damaged item to our facility for verification of damage claim. Please note, that any reports of damage after 3 days of delivery receipt will not be eligible for damage consideration.
RETURN INSTRUCTIONS:
If you wish to return merchandise, please email before shipping any products back to us. Notifying us ahead allows us to evaluate the order and gives us time to properly handle your return, and provide you with the best possible customer service. Please email us with your request for a return and instructions will be supplied for you directly.
Please include with the return, your name, address, phone number, email address, order confirmation receipt, and reason for your return.
SHIPPING POLICY:
- All in-stock items generally will ship via United States Post Office (USPS) – First Class, Priority Mail, or Ground Advantage. Please allow 3 business days for your order to be processed.
- Within the continental U.S., Luxurious Lathers guarantees delivery of all in stock items within 7-10 business days.
- Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time.
- USPS Tracking number sent with receipt via email.